> ## Documentation Index
> Fetch the complete documentation index at: https://docs.totemdigital.ro/llms.txt
> Use this file to discover all available pages before exploring further.

# 24-Month Warranty — Totem Digital Romania Equipment

> Complete warranty terms for Totem Digital Romania digital totems: what is covered, what is not covered, and the full service claim procedure.

All Totem Digital Romania equipment benefits from warranty according to the certificate received at purchase. The warranty is designed to protect you against manufacturing defects and hardware or software failures that occur under normal use conditions, ensuring your digital totem kiosk operates reliably throughout its service life.

## What the Warranty Covers

The following are covered under your Totem Digital Romania warranty:

* ✅ Manufacturing defects
* ✅ Hardware problems occurring under normal use conditions
* ✅ Electronic component failures
* ✅ Software problems of pre-installed applications

## What the Warranty Does NOT Cover

The following are excluded from warranty coverage:

* ❌ Mechanical damage caused by the user
* ❌ Damage caused by external factors (storm, floods, etc.)
* ❌ Unauthorized modifications to the equipment
* ❌ Interventions performed by unauthorized personnel
* ❌ Improper use or use outside product specifications
* ❌ Normal wear of components

<Warning>
  Any unauthorized intervention on the equipment leads to automatic and immediate loss of warranty. Always contact Totem Digital Romania's certified service team before attempting any repairs or internal modifications.
</Warning>

## Service Procedure

If you experience an issue with your equipment, follow the steps below to initiate a warranty service claim:

<Steps>
  <Step title="Contact">
    Reach the service department through one of the following channels:

    * **Phone:** +40 371 710 077
    * **Email:** [sales@totemdigital.ro](mailto:sales@totemdigital.ro)
    * **Online portal:** [support.totemdigital.ro](https://support.totemdigital.ro)
  </Step>

  <Step title="Describe the Problem">
    Provide a detailed description of the issue along with your equipment information, including the model name and serial number. The more detail you supply, the faster the team can assist you.
  </Step>

  <Step title="Diagnosis">
    The technical team will diagnose the reported problem and determine whether it falls within warranty eligibility based on the nature of the fault and your usage conditions.
  </Step>

  <Step title="Intervention">
    Depending on the diagnosis outcome, an on-site intervention will be scheduled at your location, or pickup of the equipment for in-workshop service will be arranged at a mutually convenient time.
  </Step>

  <Step title="Completion">
    After the repair is completed, you will receive a service report documenting the work carried out. The equipment will be fully tested before being returned to service.
  </Step>
</Steps>

<Note>
  The standard warranty period is **24 months** for all Totem Digital Romania equipment, starting from the date of purchase as indicated on your warranty certificate.
</Note>


## Related topics

- [Garanție Standard 24 de Luni — Totem Digital Romania](/suport/garantie.md)
- [Contact and Technical Support — Totem Digital Romania](/en/support/contact.md)
- [Welcome to Your Totem Digital Romania Kiosk Display](/en/introduction/preface.md)
- [Installing and Operating Outdoor Digital Totem Kiosks](/en/operation/outdoor-equipment.md)
- [Safety Guide for Totem Digital Romania Kiosk Displays](/en/introduction/safety-guide.md)


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